Call handling and tracking
Welcome
Cavendish is dedicated to the provision of high quality call management software solutions for public-facing organisations having a need to record and process inbound and outbound communications, whether by telephone or other electronic media. The common factors in such solutions are always:
- Links to telephony system(s)
- Integration and access to a wide range of corporate information sources e.g. gazetteers, mapping, directories etc.
- Ease of use, especially for new staff
- Automation to reduce the amount of keying and rekeying necessary and minimise errors
- Integration with other existing operational systems
- Closed-loop processes that ensure tasks or work packages are completed
- Extensibility
- Resilience and reliability
Our particular focus is on public services, especially Police Forces for whom we have developed specific products and services over many years working in close cooperation with some of the UK's largest organisations.
Our product portfolio can provide all of the tools needed to deliver effective and economic services to the public in the 21st century.